Last 12 months uptime

99.99%
US platform uptime last 12 months
(Sep 2022 - Aug 2023)

Current status

Normal

Past incidents

Week of 08/27/2023
APIs Mobile Messaging
Sep-1, 8:00am
[closed]

Since approximately 8 AM Pacific time we are investigating an issue that is impacting multiple components. This may lead to the following issues:

  • New installs will not be able to generate a channel, so all Airship features will not be available.
  • Preference Center updates will not be available.
  • Feature Flags will not be retrievable.
  • In-App Automation updates (new In-App Automations, edits and stops) will not be retrievable.
  • In-App Automations will be delayed.
  • Global Holdout Groups will not be able to be fetched for In-App Automations.

We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Sep-1, 4:56pm

This issue is now resolved and the impacted services have been fully restored.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Week of 07/09/2023
Mobile Messaging Web Notifications Email Messaging SMS Messaging
Jul-13, 9:45am
[closed]

Since 2023-07-13 16:45 UTC we are investigating an issue involving the custom event properties component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Jul-14, 7:10am

Our engineering team has identified an issue related to passing custom event properties to personalized messages. Engineering has deployed a fix to the issue and we will continue to monitor the problem.

Please feel free to contact Airship Support at https://support.airship.com if you have any questions. 

Jul-14, 7:15am

Since 2023-07-14 14:15 UTC, this incident has been resolved . Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Week of 07/02/2023
Jul-5, 2:18pm
[closed]
Between about 2:18 PM Pacific and 3:18 PM Pacific, customers attempting to use our web dashboard via go.urbanairship.com or APIs behind .urbanairship.com may have encountered intermittent 5XX errors. The web dashboard behind go.airship.com was not affected.

Please reach out to Support at support.airship.com with any questions or concerns.
The Status Page is made possible by StatusCast, and is subject to the StatusCast Privacy Policy and Cookies Settings.