All Systems Operational
Web Dashboard ? Operational
www.airship.com ? Operational
APIs ? Operational
Mobile Messaging ? Operational
Web Notifications ? Operational
Mobile Wallet Passes ? Operational
Email Messaging ? Operational
SMS Messaging ? Operational
Message Center Messaging ? Operational
Open Channels Messaging ? Operational
Real-Time Automation ? Operational
Targeting & Personalization ? Operational
Orchestration ? Operational
Analytics and Data Solutions Operational
Data Collection & Processing ? Operational
Engagement Reporting ? Operational
Real-Time Data Stream ? Operational
Performance Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 13, 2019

No incidents reported today.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Postmortem - Read details
Oct 9, 14:04 PDT
Resolved - At around 12:05 PDT on October 7th, an update to our wallet services rendered some passes unable to be downloaded, or images on these passes to not load properly. Our engineers were able to identify the root cause of this change and resolve the issue for both new and existing passes at approximately 16:46 PDT on October 8th. We apologize for any inconvenience this may have caused.

If you have any questions or concerns regarding this issue please contact Airship Technical Support at support.airship.com
Oct 9, 06:39 PDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Completed - The scheduled maintenance has been completed.
Oct 2, 00:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:30 PDT
Scheduled - Airship will be conducting maintenance on our Mobile Wallet service resulting in the web dashboard and APIs being unavailable on October 1st, 11:30pm to 1:30am PDT (6:30am to 8:30am UTC).

We will be migrating our Mobile Wallet service onto upgraded infrastructure which will result in improved availability, reliability and scalability.

We apologize for the inconvenience of this necessary service disruption to our Mobile Wallet Web Dashboard and APIs. All other Airship services will remain operational and unimpacted during this event.

Please contact Airship support at https://support.airship.com/ if you’d like more information about this upcoming scheduled maintenance.
Sep 19, 12:52 PDT
Sep 30, 2019
Resolved - We have resolved the issue that was resulting in delays in Automation message delivery. All Airship services are now operating as expected.

If you have any additional questions or concerns, please contact Airship Technical Support at https://support.airship.com/
Sep 30, 16:00 PDT
Monitoring - We are currently monitoring the issue that affects Automation delivery as status is improving. All of our other notification services are operational and functioning as expected.

If you have any questions or concerns regarding this issue please contact Airship Technical Support at https://support.airship.com/
Sep 30, 15:31 PDT
Investigating - We are investigating an issue that is resulting in delays in Automation message delivery.

Our Engineering teams are actively working on the issue.

If you have any additional questions or concerns, please contact Airship Technical Support at https://support.airship.com/
Sep 30, 15:03 PDT
Sep 29, 2019

No incidents reported.