Last 12 months uptime

99.99%
US platform uptime last 12 months
(May 2022 - Apr 2023)

Current status

Normal

Legend

Normal
Information
Investigating
Monitoring
Identified
Degraded
Unavailable
Maintenance

Service status

Normal
Normal
Normal

History grid

Past incidents

Week of 04/09/2023

Investigating an issue with iOS messaging
April 13, 6:00pm
Mobile Messaging
Apr-13, 6:00pm
[closed]
We are looking into an issue where some projects may not be able to send iOS messages. In the meantime, affected projects can reconfigure their iOS platform to get back up and running manually.

For affected projects, iOS notifications may have failed to be delivered and the option to send messages to iOS devices was removed from the Airship Go Dashboard. The issue started around 22:48:31 UTC on 13 April. We will update soon with more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Apr-13, 6:48pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Apr-13, 6:48pm

We are continuing to monitor for any further issues.

Apr-13, 7:40pm

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Week of 04/02/2023

Investigating an issue with push delays
April 06, 2:15am
Mobile Messaging
Apr-6, 2:15am
[closed]
Since 01:20 PST, we are currently investigating an issue that is resulting in delays when sending push notifications. This situation may affect some of our customers.

Our engineering team is working to identify and resolve this point.
We will update our status page as soon as we have more information.

Please, feel free to contact our Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
Apr-6, 2:30am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Apr-6, 3:01am

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Week of 03/26/2023

Investigating an issue with the go.airship.com component
April 01, 9:06am
go.airship.com
Apr-1, 9:06am
[closed]

Since 9:06 AM Pacific time, we are investigating an issue involving go.airship.com that is resulting in Journey maps not properly loading. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Apr-1, 11:14am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Apr-1, 12:03pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Week of 03/19/2023

Investigating an issue with targeting & personalization
March 20, 5:54am
Mobile Messaging Web Notifications Email Messaging SMS Messaging
Mar-20, 5:54am
[closed]
Since 5:54 AM Pacific time, we are investigating an issue involving targeting & personalization. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Mar-20, 6:19am

Since 4:30 AM Pacific time, we have been experiencing an issue that is resulting in delays when sending messages using attribute/event segmentation or attribute personalization.

We have identified the source of the issue and are currently working on a fix.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Mar-20, 6:30am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Mar-20, 7:26am

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Week of 03/05/2023

Investigating an issue with targeting & personalization
March 10, 4:47am
Mobile Messaging Web Notifications Email Messaging SMS Messaging
Mar-10, 4:47am
[closed]
Since 4:47 AM Pacific time, we are investigating an issue involving targeting & personalization. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Mar-10, 5:05am

Since 1 PM GMT+1, we are currently investigating an issue that is resulting in delays when sending messages using attribute/event segmentation or attribute personalization.

Our engineering team is working to identify and resolve this point.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Mar-10, 5:26am

We have identified the source of the issue and are currently working on a fix.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Mar-10, 5:39am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Mar-10, 6:01am

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
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