Identified - We have identified the issue that is resulting in delays to pass updates. Our engineers are taking steps to mitigate delays for pass updates.

At this time, all other services through both the dashboard and the API are working as expected.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 9, 12:01 PDT
Update - We are continuing to investigate this issue.
May 9, 12:01 PDT
Investigating - We're currently investigating an issue that is causing a delay in processing updates for wallet passes.

All other services through both the dashboard and the API are working as expected.

Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 9, 08:35 PDT
Web Dashboard ? Operational
www.airship.com ? Operational
APIs ? Operational
Mobile Messaging ? Operational
Web Notifications ? Operational
Mobile Wallet Passes ? Degraded Performance
Email Messaging ? Operational
SMS Messaging ? Operational
Message Center Messaging ? Operational
Open Channels Messaging ? Operational
Real-Time Automation ? Operational
Targeting & Personalization ? Operational
Orchestration ? Operational
Analytics and Data Solutions Operational
Data Collection & Processing ? Operational
Engagement Reporting ? Operational
Real-Time Data Stream ? Operational
Performance Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 9, 2021

Unresolved incident: Wallet Pass Updates Delayed.

May 8, 2021
Resolved - This issue has been resolved. All wallet pass update services are working as expected. We are continuing to monitor this behavior internally for any changes.

All services within Airship are now working as expected.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 8, 08:16 PDT
Identified - We have identified the issue that is resulting in delays to pass updates. Our system is currently processing pass updates and showing some signs of improvement. We expect to provide the next update tomorrow morning no later than 9:00 AM PST.

At this time, all other services through both the dashboard and the API are working as expected.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 7, 16:38 PDT
Update - We are continuing to investigate an issue that is causing a delay in processing updates for wallet passes. New pass creations/installs and scheduled/segmented pass updates are unaffected.

All other services through both the dashboard and the API are working as expected.

Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 6, 22:03 PDT
Update - We are continuing to investigate an issue that is causing a delay in processing updates for wallet passes. New pass creations/installs and scheduled/segmented pass updates are unaffected.

All other services through both the dashboard and the API are working as expected.

Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 6, 18:08 PDT
Investigating - We're currently investigating an issue that is causing a delay in processing updates for wallet passes. New pass creations/installs and scheduled/segmented pass updates are unaffected.

All other services through both the dashboard and the API are working as expected.

Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 6, 13:55 PDT
May 7, 2021
May 6, 2021
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 23:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 PDT
Scheduled - Airship will be conducting scheduled maintenance on our databases on April 28th, 2021 at 11:00pm PST until 11:10pm PST (April 29th, 2021 at 06:00 UTC until 06:10 UTC) resulting in our Go Dashboard being unavailable and some API calls failing during the maintenance event. If you encounter an error during this maintenance event, please retry your request after a few minutes as the service will automatically restore after the maintenance is complete.
Apr 16, 15:29 PDT
Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.