Monitoring - The underlying issue with Airship's Performance Analytics component was resolved.
We are currently monitoring the data.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Dec 01, 2022 - 03:49 PST
Identified - The underlying issue with Airship's Performance Analytics component was resolved at approximately 3:00 PM Pacific on 30-Nov and is fully operational again. However, some customers may still be experiencing availability issues related to some Performance Analytics data that would have been generated between 10:00 AM Pacific on 29-Nov through 3:00 PM Pacific on 30-Nov.

The Airship engineering team is working as quickly as possible to resolve this issue. We apologize for any inconvenience this may have caused.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 30, 2022 - 17:59 PST
Update - We are currently investigating an issue involving the Performance Analytics component that began at approximately 11am Pacific time on 29-Nov.

Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 30, 2022 - 15:59 PST
Investigating - Since 3:33 PM Pacific time, we are investigating an issue involving the Performance Analytics component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 30, 2022 - 15:33 PST
Web Dashboard ? Operational
www.airship.com ? Operational
APIs ? Operational
Mobile Messaging ? Operational
Web Notifications ? Operational
Mobile Wallet Passes ? Operational
Email Messaging ? Operational
SMS Messaging ? Operational
Message Center Messaging ? Operational
Open Channels Messaging ? Operational
Real-Time Automation ? Operational
Targeting & Personalization ? Operational
Orchestration ? Operational
Analytics and Data Solutions Operational
Data Collection & Processing ? Operational
Engagement Reporting ? Operational
Real-Time Data Stream ? Operational
Performance Analytics ? Operational
Apptimize ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 17:00 PST
Scheduled - Airship will be updating the Looker version supporting our Performance Analytics tool.

During this update, Performance Analytics will be unavailable for ~30 minutes and any reports scheduled for export may need to be resent.

All Performance Analytics data will still be collected and can be viewed/referenced after the maintenance is complete.

Nov 28, 10:18 PST
Nov 30, 2022
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 10:19 PST
Scheduled - We will be conducting some required database maintenance for our Performance Analytics tool.

During this update, Performance Analytics will be unavailable for ~90 minutes and any reports scheduled for export may need to be resent. All associated data will still be available and can be viewed/referenced in Performance Analytics after the maintenance is complete.

Please reach out to the Airship Support team if you have any questions or concerns.

Nov 28, 10:16 PST
Resolved - The errors involving the Mobile Wallet Passes component have been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 29, 17:03 PST
Monitoring - The errors involving the Mobile Wallet Passes component have been resolved and we are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 29, 14:31 PST
Investigating - Since 1:42 PM Pacific time, we are investigating an issue involving the Mobile Wallet Passes component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 29, 13:42 PST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - Between 16:10 and 17:05 UTC, we experienced delays that may have impacted SMS, email, and open channels sends, and we are monitoring to make sure the system has resolved.
Nov 21, 09:25 PST
Investigating - Since 9:11 AM Pacific time, we are investigating an issue involving the SMS Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 21, 09:11 PST
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This incident has been resolved.
Nov 18, 05:33 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 05:03 PST
Identified - Our engineering team has identified the source of the issue and is providing a fix.
Nov 18, 04:54 PST
Update - Since 2022-11-17 13:28:29 UTC, we have been encountering an issue impacting open and clicks tracking for the Email Messaging component.
Our engineering team is working to resolve the issue.

We will update our status page with more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 18, 04:27 PST
Investigating - Since 4:13 AM Pacific time, we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Nov 18, 04:13 PST