Airship Status

All Systems Operational

Web Dashboard Operational

www.airship.com Operational

APIs Operational

Mobile Messaging Operational

Web Notifications Operational

Mobile Wallet Passes Operational

Email Messaging Operational

SMS Messaging Operational

Message Center Messaging Operational

Open Channels Messaging Operational

Real-Time Automation Operational

Targeting & Personalization Operational

Orchestration Operational

Analytics and Data Solutions Operational

Data Collection & Processing Operational

Engagement Reporting Operational

Real-Time Data Stream Operational

Performance Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance: Depricating TLS 1.0 and 1.1 ciper support Nov 9, 08:00-08:05 PDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 08:00 PST

Scheduled - We have rescheduled our maintenance to now occur on November 9th at 8:00am to complete the sunset process of Transport Layer Security (TLS) versions 1.0 and 1.1 for our APIs.

We are removing these older security methods to ensure best of class security and data protection measures for our customers. We will be requiring that all API requests use at least TLS version 1.2, which was introduced in 2008.

If your API requests are still using TLS 1.0 or 1.1, we will be happy to work with your team to update to TLS 1.2 or 1.3.

The Web Dashboard and message delivery will be un-impacted by this event.

Read the FAQ here: https://support.airship.com/hc/en-us/articles/360050421952-Airship-TLS-1-0-and-1-1-Sunset-FAQ

Please contact us at https://support.airship.com if you have any questions about this upcoming change.
Oct 20, 08:00 PDT

Past Incidents

Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

Named User association delayed by an hour or more

Postmortem - Read details
Oct 16, 08:32 PDT

Resolved - We have resolved the issue which has resulted in delays to named user associations.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Oct 15, 12:15 PDT

Monitoring - We have implemented a fix to adjust for the delays in our system. Named user association time is currently under an hour and trending down at this time. We are continuing to actively monitor the progression.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Oct 15, 11:59 PDT

Identified - We have identified an issue that is resulting in Named user association delays greater than one hour. Our engineers are actively working on resolving this issue.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Oct 15, 11:29 PDT

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.