Resolved -
We have resolved all service issues related to the outage. The channel registration service is now fully functional but is experiencing a slight delay due to a large amount of traffic being processed at this time. Messaging on all channels is working normally.
If you have any questions or concerns, please contact Airship Technical Support at
https://support.airship.com/
Nov 11, 11:49 PST
Update -
We are continuing to work on restoring our channel registration services. Any unprocessed changes will be automatically processed once the channel registration service is restored to full service.
The previous issues relating to sending push through the API and dashboard are resolved and working normally.
If you have any questions or concerns, please contact Airship Technical Support at
https://support.airship.com/
Nov 11, 08:34 PST
Update -
We are continuing to work on a fix for this issue.
Nov 11, 06:51 PST
Update -
Our third party provider has recovered. Push notification services through the API and Dashboard have been restored, and our engineers are actively working to restore full functionality to the channel registration service. At this time, new and existing channel registrations are currently delayed. These will be processed when the channel registration service recovers.
We are continuing to work on resolving the channel registration issue impacting our system.
If you have any questions or concerns, please contact Airship Technical Support at
https://support.airship.com/
Nov 11, 06:50 PST
Identified -
We have identified the issue in which our systems are impacted by a partial outage with a third party service.
Our engineering team is monitoring the issue and working to restore our systems.
Nov 11, 04:56 PST
Investigating -
We are currently Investigating issues with delays when sending messages either through the Message Composer or the API with some 500 errors returned for API calls. Access to the Go Dashboard has been affected as well.
Our engineering teams are working to identify and resolve this issue. We will update our status page as soon as we have more information.
If you have any questions or concerns, please contact Airship Technical Support at
https://support.airship.com/
Nov 11, 03:49 PST