Postmortem -
Read details
Jun 15, 15:46 PDT
Resolved -
This issue has been resolved. Journeys and Automations are triggering and sending as expected.
All Airship systems are functioning as expected.
If you have questions or concerns, or continue to experience issues with your Journeys or Automations, please contact Airship Technical Support at support.airship.com
Jun 15, 09:13 PDT
Update -
The vast majority of impacted Journeys and Automations are now triggering and sending as expected again.
Customers with any Journeys or Automations that are currently still affected can re-publish them manually to get them working again right away.
We are continuing to monitor the results of the fix that was implemented earlier today, and will update our status page again tomorrow.
If you have any questions or concerns please contact Airship Technical Support at
https://support.airship.com
Jun 14, 20:20 PDT
Monitoring -
Our engineers have implemented a fix and are currently monitoring the results.
Most impacted Journeys and Automations should be triggering and sending as expected again. As of right now, however, some impacted Journeys and Automation may still need to be re-published manually to get them working again right away.
We will continue to update our status page as there is additional information.
If you have any questions or concerns please contact Airship Technical Support at
https://support.airship.com
Jun 14, 17:26 PDT
Investigating -
We are currently investigating an issue that is resulting in Journeys and Automations no longer triggering as expected.
Impacted customers can re-publish any Journeys or Automations manually to get them working again immediately.
Our engineers are currently working to resolve this issue, and we will update our status page as soon as there is additional information.
If you have any questions or concerns please contact Airship Technical Support at
https://support.airship.com
Jun 14, 13:56 PDT