Monitoring - The underlying issue with Airship's Performance Analytics component was resolved. We are currently monitoring the data.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Dec 01, 2022 - 03:49 PST
Identified - The underlying issue with Airship's Performance Analytics component was resolved at approximately 3:00 PM Pacific on 30-Nov and is fully operational again. However, some customers may still be experiencing availability issues related to some Performance Analytics data that would have been generated between 10:00 AM Pacific on 29-Nov through 3:00 PM Pacific on 30-Nov.
The Airship engineering team is working as quickly as possible to resolve this issue. We apologize for any inconvenience this may have caused.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 30, 2022 - 17:59 PST
Update - We are currently investigating an issue involving the Performance Analytics component that began at approximately 11am Pacific time on 29-Nov.
Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 30, 2022 - 15:59 PST
Investigating - Since 3:33 PM Pacific time, we are investigating an issue involving the Performance Analytics component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 30, 2022 - 15:33 PST
Completed -
The scheduled maintenance has been completed.
Nov 29, 18:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:00 PST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 28, 10:19 PST
Scheduled -
We will be conducting some required database maintenance for our Performance Analytics tool.
During this update, Performance Analytics will be unavailable for ~90 minutes and any reports scheduled for export may need to be resent. All associated data will still be available and can be viewed/referenced in Performance Analytics after the maintenance is complete.
Please reach out to the Airship Support team if you have any questions or concerns.
Nov 28, 10:16 PST
Resolved -
The errors involving the Mobile Wallet Passes component have been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 29, 17:03 PST
Monitoring -
The errors involving the Mobile Wallet Passes component have been resolved and we are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 29, 14:31 PST
Investigating -
Since 1:42 PM Pacific time, we are investigating an issue involving the Mobile Wallet Passes component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 29, 13:42 PST
Resolved -
Between 16:10 and 17:05 UTC, we experienced delays that may have impacted SMS, email, and open channels sends, and we are monitoring to make sure the system has resolved.
Nov 21, 09:25 PST
Investigating -
Since 9:11 AM Pacific time, we are investigating an issue involving the SMS Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 21, 09:11 PST
Resolved -
This incident has been resolved.
Nov 18, 05:33 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 18, 05:03 PST
Identified -
Our engineering team has identified the source of the issue and is providing a fix.
Nov 18, 04:54 PST
Update -
Since 2022-11-17 13:28:29 UTC, we have been encountering an issue impacting open and clicks tracking for the Email Messaging component. Our engineering team is working to resolve the issue.
We will update our status page with more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 18, 04:27 PST
Investigating -
Since 4:13 AM Pacific time, we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Nov 18, 04:13 PST