Airship Status

Wallet Pass Updates Delayed

Identified - We have identified the issue that is resulting in delays to pass updates. Our engineers are taking steps to mitigate delays for pass updates.

At this time, all other services through both the dashboard and the API are working as expected.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 9, 12:01 PDT

Update - We are continuing to investigate this issue.
May 9, 12:01 PDT

Investigating - We're currently investigating an issue that is causing a delay in processing updates for wallet passes.

All other services through both the dashboard and the API are working as expected.

Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 9, 08:35 PDT

Web Dashboard Operational

www.airship.com Operational

APIs Operational

Mobile Messaging Operational

Web Notifications Operational

Mobile Wallet Passes Degraded Performance

Email Messaging Operational

SMS Messaging Operational

Message Center Messaging Operational

Open Channels Messaging Operational

Real-Time Automation Operational

Targeting & Personalization Operational

Orchestration Operational

Analytics and Data Solutions Operational

Data Collection & Processing Operational

Engagement Reporting Operational

Real-Time Data Stream Operational

Performance Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 9, 2021

Unresolved incident: Wallet Pass Updates Delayed.

May 8, 2021

Wallet Pass Updates Delayed

Resolved - This issue has been resolved. All wallet pass update services are working as expected. We are continuing to monitor this behavior internally for any changes.

All services within Airship are now working as expected.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 8, 08:16 PDT

Identified - We have identified the issue that is resulting in delays to pass updates. Our system is currently processing pass updates and showing some signs of improvement. We expect to provide the next update tomorrow morning no later than 9:00 AM PST.

At this time, all other services through both the dashboard and the API are working as expected.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 7, 16:38 PDT

Update - We are continuing to investigate an issue that is causing a delay in processing updates for wallet passes. New pass creations/installs and scheduled/segmented pass updates are unaffected.

All other services through both the dashboard and the API are working as expected.

Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 6, 22:03 PDT

Investigating - We're currently investigating an issue that is causing a delay in processing updates for wallet passes. New pass creations/installs and scheduled/segmented pass updates are unaffected.

All other services through both the dashboard and the API are working as expected.

Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information.

If you have any additional questions or concerns, please contact Airship Technical Support at support@airship.com.
May 6, 13:55 PDT

May 7, 2021

May 6, 2021

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

Airship Database Maintenance

Completed - The scheduled maintenance has been completed.
Apr 28, 23:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 PDT

Scheduled - Airship will be conducting scheduled maintenance on our databases on April 28th, 2021 at 11:00pm PST until 11:10pm PST (April 29th, 2021 at 06:00 UTC until 06:10 UTC) resulting in our Go Dashboard being unavailable and some API calls failing during the maintenance event. If you encounter an error during this maintenance event, please retry your request after a few minutes as the service will automatically restore after the maintenance is complete.
Apr 16, 15:29 PDT

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

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