Airship Status

All Systems Operational

Web Dashboard Operational

www.airship.com Operational

APIs Operational

Mobile Messaging Operational

Web Notifications Operational

Mobile Wallet Passes Operational

Email Messaging Operational

SMS Messaging Operational

Message Center Messaging Operational

Open Channels Messaging Operational

Real-Time Automation Operational

Targeting & Personalization Operational

Orchestration Operational

Analytics and Data Solutions Operational

Data Collection & Processing Operational

Engagement Reporting Operational

Real-Time Data Stream Operational

Performance Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 13, 2019

No incidents reported today.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

Wallet passes/images unable to download

Postmortem - Read details
Oct 9, 14:04 PDT

Resolved - At around 12:05 PDT on October 7th, an update to our wallet services rendered some passes unable to be downloaded, or images on these passes to not load properly. Our engineers were able to identify the root cause of this change and resolve the issue for both new and existing passes at approximately 16:46 PDT on October 8th. We apologize for any inconvenience this may have caused.

If you have any questions or concerns regarding this issue please contact Airship Technical Support at support.airship.com
Oct 9, 06:39 PDT

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

Scheduled Maintenance - Mobile Wallet

Completed - The scheduled maintenance has been completed.
Oct 2, 00:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:30 PDT

Scheduled - Airship will be conducting maintenance on our Mobile Wallet service resulting in the web dashboard and APIs being unavailable on October 1st, 11:30pm to 1:30am PDT (6:30am to 8:30am UTC).

We will be migrating our Mobile Wallet service onto upgraded infrastructure which will result in improved availability, reliability and scalability.

We apologize for the inconvenience of this necessary service disruption to our Mobile Wallet Web Dashboard and APIs. All other Airship services will remain operational and unimpacted during this event.

Please contact Airship support at https://support.airship.com/ if you’d like more information about this upcoming scheduled maintenance.
Sep 19, 12:52 PDT

Sep 30, 2019

Automation Delays

Resolved - We have resolved the issue that was resulting in delays in Automation message delivery. All Airship services are now operating as expected.

If you have any additional questions or concerns, please contact Airship Technical Support at https://support.airship.com/
Sep 30, 16:00 PDT

Monitoring - We are currently monitoring the issue that affects Automation delivery as status is improving. All of our other notification services are operational and functioning as expected.

If you have any questions or concerns regarding this issue please contact Airship Technical Support at https://support.airship.com/
Sep 30, 15:31 PDT

Investigating - We are investigating an issue that is resulting in delays in Automation message delivery.

Our Engineering teams are actively working on the issue.

If you have any additional questions or concerns, please contact Airship Technical Support at https://support.airship.com/
Sep 30, 15:03 PDT

Sep 29, 2019

No incidents reported.