All Systems Operational
Web Dashboard ? Operational
www.airship.com ? Operational
APIs ? Operational
Mobile Messaging ? Operational
Web Notifications ? Operational
Mobile Wallet Passes ? Operational
Email Messaging ? Operational
SMS Messaging ? Operational
Message Center Messaging ? Operational
Open Channels Messaging ? Operational
Real-Time Automation ? Operational
Targeting & Personalization ? Operational
Orchestration ? Operational
Analytics and Data Solutions Operational
Data Collection & Processing ? Operational
Engagement Reporting ? Operational
Real-Time Data Stream ? Operational
Performance Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2021

No incidents reported today.

Jun 24, 2021

No incidents reported.

Jun 23, 2021
Postmortem - Read details
Jun 24, 11:09 PDT
Resolved - This incident has been resolved.
Jun 23, 02:34 PDT
Monitoring - Our engineering team has remediated the issue. We are currently monitoring the system in case of a recurrence.

If you have questions or concerns please contact Airship Technical Support at support.airship.com
Jun 23, 01:21 PDT
Investigating - We are currently investigating an issue that is resulting in an error when opening unread message center messages.

Message center messages can still be sent successfully.

Our engineers are currently working to resolve this issue, and we will update our status page as soon as there is additional information.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Jun 23, 00:09 PDT
Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
Postmortem - Read details
Jun 22, 14:32 PDT
Resolved - This incident has been resolved.
Jun 18, 17:35 PDT
Identified - We have identified an issue with our In-App Message target validation system, which is causing lag in the system. In-App Automations targeting static lists were specifically affected.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Jun 18, 14:46 PDT
Investigating - We are currently investigating an issue that is causing In-App Automations to fail to display on devices.

Other push services including regular automations are working as expected.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Jun 18, 13:19 PDT
Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Postmortem - Read details
Jun 15, 15:46 PDT
Resolved - This issue has been resolved. Journeys and Automations are triggering and sending as expected.

All Airship systems are functioning as expected.

If you have questions or concerns, or continue to experience issues with your Journeys or Automations, please contact Airship Technical Support at support.airship.com
Jun 15, 09:13 PDT
Update - The vast majority of impacted Journeys and Automations are now triggering and sending as expected again.

Customers with any Journeys or Automations that are currently still affected can re-publish them manually to get them working again right away.

We are continuing to monitor the results of the fix that was implemented earlier today, and will update our status page again tomorrow.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Jun 14, 20:20 PDT
Monitoring - Our engineers have implemented a fix and are currently monitoring the results.

Most impacted Journeys and Automations should be triggering and sending as expected again. As of right now, however, some impacted Journeys and Automation may still need to be re-published manually to get them working again right away.

We will continue to update our status page as there is additional information.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Jun 14, 17:26 PDT
Investigating - We are currently investigating an issue that is resulting in Journeys and Automations no longer triggering as expected.

Impacted customers can re-publish any Journeys or Automations manually to get them working again immediately.

Our engineers are currently working to resolve this issue, and we will update our status page as soon as there is additional information.

If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com
Jun 14, 13:56 PDT
Jun 14, 2021
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Postmortem - Read details
Jun 15, 09:52 PDT
Resolved - This issue has been resolved. EU dashboard and Performance Analytics are working as expected.

If you have any questions or concerns please contact Airship Technical Support at support.airship.com
Jun 11, 07:31 PDT
Update - Our engineers have implemented a fix. EU dashboard should be now correctly accessible.
Please note that for some users it may take a few minutes to take effect.

The issue might still affect Performance Analytics, our engineering team is currently working on it.

If you have questions or concerns please contact Airship Technical Support at support.airship.com
Jun 11, 06:59 PDT
Monitoring - Our engineers have implemented a fix. EU dashboard should be now correctly accessible.
Please note that for some users it may take a few minutes to take effect.

If you have questions or concerns please contact Airship Technical Support at support.airship.com
Jun 11, 06:39 PDT
Identified - Our EU domain (https://go.airship.eu/) is no longer accessible.
We're currently working on it.

We will update this status page as soon as we have more information. If you have questions or concerns please contact Airship Technical Support at support.airship.com
Jun 11, 05:59 PDT