Investigating an issue with iOS messaging

Incident
April 13, 7:40pm

Investigating an issue with iOS messaging

Status: closed
Start: April 13, 6:00pm
End: April 13, 7:40pm
Duration: 1 hour 40 minutes
Affected Components:
Mobile Messaging
Update

April 13, 6:00pm

April 13, 6:00pm

We are looking into an issue where some projects may not be able to send iOS messages. In the meantime, affected projects can reconfigure their iOS platform to get back up and running manually.

For affected projects, iOS notifications may have failed to be delivered and the option to send messages to iOS devices was removed from the Airship Go Dashboard. The issue started around 22:48:31 UTC on 13 April. We will update soon with more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Monitoring

April 13, 6:48pm

April 13, 6:48pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Monitoring

April 13, 6:48pm

April 13, 6:48pm

We are continuing to monitor for any further issues.

Resolved

April 13, 7:40pm

April 13, 7:40pm

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.