Investigating an issue with targeting & personalization

Incident
March 10, 6:01am

Investigating an issue with targeting & personalization

Status: closed
Start: March 10, 4:47am
End: March 10, 6:01am
Duration: 1 hour 13 minutes
Affected Components:
Mobile Messaging Web Notifications Email Messaging SMS Messaging
Update

March 10, 4:47am

March 10, 4:47am

Since 4:47 AM Pacific time, we are investigating an issue involving targeting & personalization. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

March 10, 5:05am

March 10, 5:05am

Since 1 PM GMT+1, we are currently investigating an issue that is resulting in delays when sending messages using attribute/event segmentation or attribute personalization.

Our engineering team is working to identify and resolve this point.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Update

March 10, 5:26am

March 10, 5:26am

We have identified the source of the issue and are currently working on a fix.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Monitoring

March 10, 5:39am

March 10, 5:39am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

March 10, 6:01am

March 10, 6:01am

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.