A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2022 - 05:03 PST
Identified
Our engineering team has identified the source of the issue and is providing a fix.
Posted Nov 18, 2022 - 04:54 PST
Update
Since 2022-11-17 13:28:29 UTC, we have been encountering an issue impacting open and clicks tracking for the Email Messaging component. Our engineering team is working to resolve the issue.
We will update our status page with more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Posted Nov 18, 2022 - 04:27 PST
Investigating
Since 4:13 AM Pacific time, we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.