Performance Analytics has now been fully restored. Customers may experience issues downloading Performance Analytics data in a PDF format. As a workaround, customers may use CSV export until PDF format is available.
If you have any additional questions, please contact our Support team for more information. See status.airship.com for updates.
Posted Feb 23, 2023 - 16:52 PST
Update
Our engineering team has restored Performance Analytics. However, customers may still experience issues with downloading certain file types like PDFs. The team is working to resolve this issue. As new information becomes available, we will update our status page.
We are continuing to investigate an issue regarding Performance Analytics. Customers may experience delays when viewing scheduled reports and failed errors downloading reports on USCS. All PA reports may be unavailable for a few minutes while we restart the system. Our engineering team is currently working to resolve this issue. We will continue to monitor and update our status page as soon as there's more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Posted Feb 23, 2023 - 13:40 PST
Investigating
Since 1:00 PM Pacific time, we are investigating an issue involving the Performance Analytics component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Posted Feb 23, 2023 - 13:01 PST
This incident affected: Analytics and Data Solutions (Performance Analytics).