Since 2023-11-29 21:45 UTC, we have been monitoring an issue that resulted in delays when sending email messages. The cause of the issue has been fixed and we will continue to monitor the problem as the service recovers.
We will update our status page as soon as we have more information.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
As of approximately 22:27 UTC, this issue has been resolved and the impacted services have been fully restored.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
As of approximately 4:30 PM PST this issue has been resolved and the impacted services have been fully restored.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since approximately 8 AM Pacific time we are investigating an issue that is impacting multiple components. This may lead to the following issues:
- New installs will not be able to generate a channel, so all Airship features will not be available.
- Preference Center updates will not be available.
- Feature Flags will not be retrievable.
- In-App Automation updates (new In-App Automations, edits and stops) will not be retrievable.
- In-App Automations will be delayed.
- Global Holdout Groups will not be able to be fetched for In-App Automations.
We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This issue is now resolved and the impacted services have been fully restored.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 2023-07-13 16:45 UTC we are investigating an issue involving the custom event properties component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has identified an issue related to passing custom event properties to personalized messages. Engineering has deployed a fix to the issue and we will continue to monitor the problem.
Please feel free to contact Airship Support at https://support.airship.com if you have any questions.
Since 2023-07-14 14:15 UTC, this incident has been resolved . Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are continuing to investigate an issue regarding segmentation and personalized attributes. Our engineering team is currently working to resolve this issue. Push Notification delivery is working as intended, however, customers may experience delays when using segmentation and sends containing personalized attributes.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
This incident has been resolved.
Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are continuing to investigate an issue regarding segmentation and personalized attributes. Our engineering team is currently working to resolve this issue. Push Notification delivery is working as intended, however, customers may experience delays when using segmentation and sends containing personalized attributes.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are continuing to monitor for any further issues.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
We are continuing to monitor for any further issues.
This incident has been resolved.
Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
This incident has been resolved.
Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 4:30 AM Pacific time, we have been experiencing an issue that is resulting in delays when sending messages using attribute/event segmentation or attribute personalization.
We have identified the source of the issue and are currently working on a fix.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.