Email Messaging
 
Nov-29, 2:40pm
[closed]

Since 2023-11-29 21:45 UTC, we have been monitoring an issue that resulted in delays when sending email messages. The cause of the issue has been fixed and we will continue to monitor the problem as the service recovers.

We will update our status page as soon as we have more information.


Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

 
Nov-29, 3:05pm

As of approximately 22:27 UTC, this issue has been resolved and the impacted services have been fully restored.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Nov-19, 3:11pm
[closed] Since 3:11 PM Pacific time we are investigating an issue involving the SMS Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Nov-19, 5:19pm

As of approximately 4:30 PM PST this issue has been resolved and the impacted services have been fully restored.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

APIs Mobile Messaging
 
Sep-1, 8:00am
[closed]

Since approximately 8 AM Pacific time we are investigating an issue that is impacting multiple components. This may lead to the following issues:

  • New installs will not be able to generate a channel, so all Airship features will not be available.
  • Preference Center updates will not be available.
  • Feature Flags will not be retrievable.
  • In-App Automation updates (new In-App Automations, edits and stops) will not be retrievable.
  • In-App Automations will be delayed.
  • Global Holdout Groups will not be able to be fetched for In-App Automations.

We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Sep-1, 4:56pm

This issue is now resolved and the impacted services have been fully restored.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Jul-13, 9:45am
[closed]

Since 2023-07-13 16:45 UTC we are investigating an issue involving the custom event properties component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jul-14, 7:10am

Our engineering team has identified an issue related to passing custom event properties to personalized messages. Engineering has deployed a fix to the issue and we will continue to monitor the problem.

Please feel free to contact Airship Support at https://support.airship.com if you have any questions. 

 
Jul-14, 7:15am

Since 2023-07-14 14:15 UTC, this incident has been resolved . Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-22, 3:28am
[closed] Since 3:18 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Jun-22, 3:46am

We are continuing to investigate an issue regarding segmentation and personalized attributes. Our engineering team is currently working to resolve this issue. Push Notification delivery is working as intended, however, customers may experience delays when using segmentation and sends containing personalized attributes. 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-22, 3:54am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Jun-22, 4:30am

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-21, 11:17am
[closed] Since 11:17 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Jun-21, 12:00pm

We are continuing to investigate an issue regarding segmentation and personalized attributes. Our engineering team is currently working to resolve this issue. Push Notification delivery is working as intended, however, customers may experience delays when using segmentation and sends containing personalized attributes. 


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-21, 12:49pm

We are continuing to monitor for any further issues.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-21, 1:30pm

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Mobile Messaging
 
Apr-13, 6:00pm
[closed]
We are looking into an issue where some projects may not be able to send iOS messages. In the meantime, affected projects can reconfigure their iOS platform to get back up and running manually.

For affected projects, iOS notifications may have failed to be delivered and the option to send messages to iOS devices was removed from the Airship Go Dashboard. The issue started around 22:48:31 UTC on 13 April. We will update soon with more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Apr-13, 6:48pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

 
Apr-13, 6:48pm

We are continuing to monitor for any further issues.

 
Apr-13, 7:40pm

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Mobile Messaging
 
Apr-6, 2:15am
[closed]
Since 01:20 PST, we are currently investigating an issue that is resulting in delays when sending push notifications. This situation may affect some of our customers.

Our engineering team is working to identify and resolve this point.
We will update our status page as soon as we have more information.

Please, feel free to contact our Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
 
Apr-6, 2:30am

Our engineering team has found the source of the issue. We are currently monitoring the system.

 
Apr-6, 3:01am

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Apr-1, 9:06am
[closed]

Since 9:06 AM Pacific time, we are investigating an issue involving go.airship.com that is resulting in Journey maps not properly loading. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Apr-1, 11:14am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Apr-1, 12:03pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Mar-20, 5:54am
[closed]
Since 5:54 AM Pacific time, we are investigating an issue involving targeting & personalization. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Mar-20, 6:19am

Since 4:30 AM Pacific time, we have been experiencing an issue that is resulting in delays when sending messages using attribute/event segmentation or attribute personalization.

We have identified the source of the issue and are currently working on a fix.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Mar-20, 6:30am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Mar-20, 7:26am

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.