Web Notifications

Investigating an issue with Custom event properties component
July 13, 9:45am
Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Jul-13, 9:45am
[closed]

Since 2023-07-13 16:45 UTC we are investigating an issue involving the custom event properties component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jul-14, 7:10am

Our engineering team has identified an issue related to passing custom event properties to personalized messages. Engineering has deployed a fix to the issue and we will continue to monitor the problem.

Please feel free to contact Airship Support at https://support.airship.com if you have any questions. 

 
Jul-14, 7:15am

Since 2023-07-14 14:15 UTC, this incident has been resolved . Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with targeting & personalization
March 20, 5:54am
Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Mar-20, 5:54am
[closed]
Since 5:54 AM Pacific time, we are investigating an issue involving targeting & personalization. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Mar-20, 6:19am

Since 4:30 AM Pacific time, we have been experiencing an issue that is resulting in delays when sending messages using attribute/event segmentation or attribute personalization.

We have identified the source of the issue and are currently working on a fix.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Mar-20, 6:30am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Mar-20, 7:26am

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with targeting & personalization
March 10, 4:47am
Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Mar-10, 4:47am
[closed]
Since 4:47 AM Pacific time, we are investigating an issue involving targeting & personalization. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Mar-10, 5:05am

Since 1 PM GMT+1, we are currently investigating an issue that is resulting in delays when sending messages using attribute/event segmentation or attribute personalization.

Our engineering team is working to identify and resolve this point.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

 
Mar-10, 5:26am

We have identified the source of the issue and are currently working on a fix.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Mar-10, 5:39am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Mar-10, 6:01am

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.