APIs

Investigating an issue that is impacting multiple components
September 01, 8:00am
APIs Mobile Messaging
 
Sep-1, 8:00am
[closed]

Since approximately 8 AM Pacific time we are investigating an issue that is impacting multiple components. This may lead to the following issues:

  • New installs will not be able to generate a channel, so all Airship features will not be available.
  • Preference Center updates will not be available.
  • Feature Flags will not be retrievable.
  • In-App Automation updates (new In-App Automations, edits and stops) will not be retrievable.
  • In-App Automations will be delayed.
  • Global Holdout Groups will not be able to be fetched for In-App Automations.

We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Sep-1, 4:56pm

This issue is now resolved and the impacted services have been fully restored.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Intermittent 5XX errors with Airship APIs and UIs behind go.urbanairship.com
July 05, 2:18pm
APIs
 
Jul-5, 2:18pm
[closed]
Between about 2:18 PM Pacific and 3:18 PM Pacific, customers attempting to use our web dashboard via go.urbanairship.com or APIs behind .urbanairship.com may have encountered intermittent 5XX errors. The web dashboard behind go.airship.com was not affected.

Please reach out to Support at support.airship.com with any questions or concerns.