Airship rss feed

Performance Analytics Maintenance

Mon, 06 Apr 2026 18:00:00 -0700

The Performance Analytics maintenance has been completed.

Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are any questions or notice any unexpected behavior.

Performance Analytics Maintenance

Mon, 06 Apr 2026 17:00:00 -0700

Airship will be performing maintenance on Performance Analytics starting at 5:00 PM PT on 04/06/2026.

Our Performance Analytics product will be affected for approximately 60 minutes, until 6:00 PM PT on 04/06/2026.

Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space once maintenance is complete.

Investigating an issue with the APIs component

Wed, 11 Mar 2026 04:25:00 -0700

This issue has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Investigating an issue with the APIs component

Wed, 11 Mar 2026 03:46:00 -0700

From 01:02am to 3:18am PST we were investigating an issue that was resulting in an increased rate of 5xx errors when using Airship public APIs and the Go Dashboard internal APIs.

Our engineering team managed to mitigate and resolve the issue.

We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Scheduled Database Maintenance

Wed, 11 Mar 2026 01:10:00 -0700

The www.airship.com maintenance has been completed. Customers should be able to view and access the web dashboard normally.

Please contact Airship Support if you have any questions or if you notice unexpected behavior on www.airship.com.

Scheduled Database Maintenance

Wed, 11 Mar 2026 01:00:00 -0700

Airship will be performing maintenance on www.airship.com starting at 1:00 AM on 3/11/2026. www.airship.com will be affected for approximately 10 minutes, until 1:10 AM on 3/11/2026. During this time, the web dashboard may be unavailable, and customers may see some errors when viewing the page.

Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space once maintenance is complete.

Retroactive Incident Update: Personalized Emails

Tue, 10 Mar 2026 16:02:00 -0700

This issue has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Retroactive Incident Update: Personalized Emails

Tue, 10 Mar 2026 06:13:00 -0700

Between 2026-03-10 06:13:36 AM PST and 2026-03-10 4:02:31 PM PST, the personalized emails experienced partial failure. During that time, approximately 20% of email messages were not delivered. This issue potentially impacted all email customers.

Our engineering team has implemented a fix, and this issue has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Issues with evaluating tags, events, and attributes

Tue, 03 Mar 2026 09:01:00 -0700

This issue has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Issues with evaluating tags, events, and attributes

Tue, 03 Mar 2026 08:41:00 -0700

Our engineering team has found the source of the issue.

The backlog of delayed message deliveries has now been processed.

We are currently monitoring the system to ensure a full recovery.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Issues with evaluating tags, events, and attributes

Tue, 03 Mar 2026 08:32:00 -0700

Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally.

Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Delays with Attributes and Tags Segmentation

Fri, 20 Feb 2026 05:28:00 -0700

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Delays with Attributes and Tags Segmentation

Fri, 20 Feb 2026 05:16:00 -0700

Our engineering team has implemented a fix and we are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Delays with Attributes and Tags Segmentation

Fri, 20 Feb 2026 05:09:00 -0700

Since 3:00 AM PST, we have been investigating an issue with our Segmentation service.

Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped.

Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses.

If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.

Performance Analytics Maintenance

Thu, 19 Feb 2026 19:00:00 -0700

The Performance Analytics maintenance has been completed.

Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are any questions or notice any unexpected behavior.

Performance Analytics Maintenance

Thu, 19 Feb 2026 18:00:00 -0700

Airship will be performing maintenance on Performance Analytics starting at 5:00 PM PT on 02/19/2026.

Our Performance Analytics product will be affected for approximately 60 minutes, until 6:00 PM PT on 02/19/2026.

Delays with Attributes and Tags Segmentation

Tue, 17 Feb 2026 05:11:00 -0700

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Delays with Attributes and Tags Segmentation

Tue, 17 Feb 2026 03:36:00 -0700

Our engineering team has implemented a fix and we are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Delays with Attributes and Tags Segmentation

Tue, 17 Feb 2026 03:33:00 -0700

Since 1:30 AM PST, we have been investigating an issue with our Segmentation service.

Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped.

Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses.

If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.

Performance Analytics Maintenance

Wed, 21 Jan 2026 19:00:00 -0700

The Performance Analytics maintenance has been completed.

Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected...

Performance Analytics Maintenance

Wed, 21 Jan 2026 18:00:00 -0700

Airship will be performing maintenance on Performance Analytics starting at 5:00 PM PT on 01/21/2026.

Our Performance Analytics product will be affected for approximately 60 minutes, until 6:00 PM PT on 01/21/2026.

SMS/MMS deliveries delayed on Verizon Wireless

Thu, 15 Jan 2026 03:30:00 -0700

This incident has been resolved.

SMS/MMS deliveries delayed on Verizon Wireless

Wed, 14 Jan 2026 14:38:00 -0700

Since 8:45 PT, Verizon Wireless has been experiencing delays in delivery delays when sending SMS/MMS messages in the United States from a subset of long codes, short codes, and toll-free numbers.

Our SMS/MMS provider is currently investigating this issue on their end.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Investigating an issue with the go.airship.com component

Tue, 13 Jan 2026 13:35:00 -0700

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Investigating an issue with the go.airship.com component

Tue, 13 Jan 2026 13:19:00 -0700

Our engineering team has implemented a fix for the go.airship.com component and we are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Investigating an issue with the go.airship.com component

Tue, 13 Jan 2026 12:39:23 -0700

Since 11:39 AM Pacific time we are investigating an issue involving the go.airship.com component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Attribute List upload failing

Tue, 16 Dec 2025 18:13:00 -0700

This issue has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Attribute List upload failing

Tue, 16 Dec 2025 17:38:00 -0700

Our engineering team is still working on a fix for this issue.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Attribute List upload failing

Tue, 16 Dec 2025 16:49:00 -0700

Since 5:39am PST, we are currently investigating an issue that has prevented Attribute Lists from uploading successfully.

Our engineering team is working to identify and resolve this.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Mixed Segmentation Delay

Thu, 11 Dec 2025 02:48:00 -0700

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Mixed Segmentation Delay

Thu, 11 Dec 2025 02:33:00 -0700

Our engineering team has implemented a fix and confirmed that delivery delays related to mixed segmentation are no longer occurring.

We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Mixed Segmentation Delay

Thu, 11 Dec 2025 01:45:00 -0700

Since 00:45 AM PT, we are currently investigating an issue that is resulting in delays for deliveries using mixed segmentation, based on a combination of Tags and Attributes/Events. Messages utilizing only simple segmentation or no segmentation are unaffected by this delay and are performing normally.

Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Performance Analytics Maintenance

Wed, 29 Oct 2025 17:30:00 -0700

The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.

Performance Analytics Maintenance

Wed, 29 Oct 2025 17:00:00 -0700

Airship will be performing maintenance on Performance Analytics starting at 5:00pm PT on 10/29/2025.
Our Performance Analytics product will be affected for approximately 30 minutes, until 5:30pm PT on 10/29/2025.

During this time, Performance Analytics will be unavailable, and customers may see some errors when viewing the page.

Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.

Performance Analytics Maintenance

Thu, 23 Oct 2025 17:30:00 -0700

The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.

Performance Analytics Maintenance

Thu, 23 Oct 2025 17:00:00 -0700

Airship will be performing maintenance on Performance Analytics starting at 5:00pm PT on 10/23/2025.
Our Performance Analytics product will be affected for approximately 30 minutes, until 5:30pm PT on 10/23/2025.

During this time Performance Analytics will be unavailable and customers may see some errors when viewing the page.

Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.

Increased Error Rates and Latencies

Tue, 21 Oct 2025 01:13:00 -0700

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Increased Error Rates and Latencies

Mon, 20 Oct 2025 02:52:00 -0700

Amazon has deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Increased Error Rates and Latencies

Mon, 20 Oct 2025 00:00:00 -0700

Since 12:00 AM PT, we have been impacted by an increase of error rates and latencies from AWS.

SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. All other services are currently working as expected. Our engineering team is currently monitoring the issue. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Wed, 17 Sep 2025 09:19:00 -0700

This incident has been resolved.

All the impacted services are performing normally.
The delayed backlog has been fully recovered.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Wed, 17 Sep 2025 08:01:00 -0700

The impacted services still remain stable.
The delayed backlog keeps on recovering

We are still monitoring our systems.

Our engineering team is focused on working towards a permanent resolution.
We will provide with an update at or before 12pm PT.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Tue, 16 Sep 2025 17:01:00 -0700

The impacted services remain stable, and increased monitoring and alerting remain in place. Our engineering team is working towards a permanent resolution, and we will provide additional updates as necessary.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Tue, 16 Sep 2025 14:59:00 -0700

The impacted services are stable and slowly beginning to recover. Our team is focused on fully resolving the issue and will post another update by 6 PM PT.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Tue, 16 Sep 2025 13:20:00 -0700

Our engineering team have stabilized the impacted services while continuing to work to resolve the issue. We will continue to monitor as services recover and will provide an update by 3pm PT.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Tue, 16 Sep 2025 09:10:00 -0700

We are still investigating an issue that is impacting multiple Airship services. Our investigation has found that the issue also affects device registrations and SMS inbound message processing.

The following features have been impacted:

- Attributes
- Device Events
- Device Properties
- Static lists
- Message reporting & Performance Analytics
- Registrations
- Tags
- SMS inbound responses (Opt-ins/outs)

Message deliveries have also been affected.

- Customers may notice delays in sending messages.
- Customers may notice delays in loading static lists.
- Customers may notice delays in loading message reports and Performance Analytics.
- Customers may notice delays with device registrations and the processing of tags and attributes.
- Customers using SMS may see inbound messages, such as opt-ins, opt-outs, and auto-replies, fail to process correctly.

Our engineering team is actively working to resolve the issue.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Tue, 16 Sep 2025 05:32:00 -0700

We are still investigating an issue involving our segmentation component.
Our reporting and static list components are also impacted by the issue.

The following features have been impacted :
- Attributes
- Device Events
- Device Properties
- Static lists
- Message reporting & Performance Analytics

Message deliveries have also been affected.

Customers may notice delays in sending messages.
Customers may notice delays in loading static lists.
Customers may notice delays in loading message reports and Performance Analytics.

Our engineering team is actively working to resolve the issue.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Tue, 16 Sep 2025 03:18:00 -0700

We are continuing to work on a fix for this issue.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Investigating an issue with the Segmentation, Registration, Reporting, Static List, and SMS inbound responses components

Tue, 16 Sep 2025 00:56:00 -0700

Since 00:00 AM Pacific, we have been investigating an issue involving our segmentation component.

The following features have been impacted :
- Attributes
- Device Events
- Device Properties

Message deliveries have also been affected. Customers may notice delays in sending messages.
Messages not including the above features are not affected.

Our engineering team is working to resolve the issue.

As soon as we have more information, we will update our status page with additional affected components.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Delays and 5XX responses in Channel Registration

Mon, 15 Sep 2025 17:34:00 -0700

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Delays and 5XX responses in Channel Registration

Mon, 15 Sep 2025 17:12:00 -0700

Channel registration is operating normally. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Delays and 5XX responses in Channel Registration

Mon, 15 Sep 2025 16:43:00 -0700

As of 23:00 UTC Channel registration is currently experiencing delays due to an issue with a 3rd party cloud provider.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Delays and 5XX responses in Channel Registration

Mon, 15 Sep 2025 15:25:00 -0700

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Delays and 5XX responses in Channel Registration

Mon, 15 Sep 2025 14:54:00 -0700

Since 20:40 UTC, we are currently investigating an issue that is causing delays in channel registration and 5XX responses in the channel-registration-api. The delay is approximately 1 hour.

Our engineering team is working to identify and resolve this.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Investigating an issue with delay in sends that includes segmentation

Tue, 09 Sep 2025 03:14:00 -0700

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with delay in sends that includes segmentation

Tue, 09 Sep 2025 02:22:00 -0700

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with delay in sends that includes segmentation

Tue, 09 Sep 2025 01:08:00 -0700

Since 11:15 PM Pacific on September 8th, we have been investigating an issue involving a delay in sending some messages that target attributes, events, and personalization.

Our engineering team is working to resolve the issue. As soon as we have more information, we will update our status page with additional affected components (if necessary).

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Scheduled Database Maintenance

Wed, 03 Sep 2025 01:30:00 -0700

The www.airship.com maintenance has been completed. Customers should be able to view and access the web dashboard normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.

Scheduled Database Maintenance

Wed, 03 Sep 2025 01:00:00 -0700

Airship will be performing maintenance on www.airship.com starting at 1:00 AM on 9/3/2025. www.airship.com will be affected for approximately 30 minutes, until 1:30 AM on 9/3/2025. During this time, the web dashboard may be unavailable and customers may see some errors when viewing the page.

Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.